jBloom currently offers 2 options for shipments. Fed Ex or USPS.
Please note, USPS does not include any guarantee on the shipments.
Shipping Direct to Customer is $6.99 USPS or $10.99 Fed Ex.
Hawaii/Alaska and PR are $15 USPS
We pride ourselves in getting your jewelry back to you as fast as possible. Typically we will ship out orders in 3-7 days, sometimes longer during holidays or month end times. If any Backorder arrives we will let you know an approximate time it will return and that is subject to change.
At jBloom, we want you to be completely satisfied with your purchase. If for any reason a product does not meet your expectations, please contact your Designer within 6 months of your purchase from jBloom and we will honor our policy. Personalized items may only be returned due to our manufacturer’s defect or upon further review by jBloom.
For a replacement item request due to our manufacturer’s defect (“Replacement Item”) or a Missing Item request, we will not assess any additional delivery charges to you when we ship the Replacement Item or Missing Item to the original address on your order. Additional charges may apply if you request a different shipping address from your original order.
For a product exchange request not due to our manufacturer’s defect (“Product Exchange”), such as when you change your mind about a product you ordered and want a different item, we will reserve our right to require you to return the original product to us at your expense. Taxes on the flat rate shipping fee may also apply. We cannot issue Product Exchanges for products that have been personalized (except as noted in the first paragraph of this Return Policy), that are not in good and resalable condition in their original packaging or that were otherwise designated by us as nonreturnable, discontinued or seasonal.
For a refund request not due to our manufacturer’s defect (“Refund”), such as when you change your mind about a product and want a Refund on that product, we will not refund to you the shipping fee that you paid on your original order. We will only refund the price you paid for the applicable product and any taxes directly assessed on that product, as shown on your original sales receipt. We will not issue a Refund on any taxes directly assessed to you on these delivery charges. We reserve our right to require you to first return the product to us at your expense before we issue you a Refund. We cannot issue Refunds on products that have been personalized (except as noted in the first paragraph of this Return Policy), that are not in good and resalable condition in their original packaging or that were otherwise designated by us as nonreturnable, discontinued or seasonal.
If you have any questions about product Returns, discrepancies, back-ordered items or anything else, please contact your Designer or the jBloom Corporate Office directly. Your Designer's information is included on your Receipt or you can find them online.
You may contact the jBloom Corporate Office at 636-249-1740 or email at email@example.com
6 month Limited Warranty
jBloom warrants to buyer that its products will be free from manufacturing defects for a period of 6 months from the date of shipment of your product order. This warranty does not include damage to the product resulting from accident, misuse, abuse, failure to follow manufacturer’s instructions or normal wear and tear. Personalized items may only be returned due to a manufacturer’s defect or upon further review by jBloom. If the product should be found defective within 6 months from the date of shipment of your product order, we will elect to repair or replace it at our option, with no cost to buyer and in accordance with our Return Policy above.
Bloom enthusiastically serves all customers.
We engage in our own expression through the personalized items we provide. In so doing, jBloom intentionally expresses public messages that promote aspects of its owners’ Christian faith, or at least that do not violate those beliefs. For this reason, jBloom reserves the right to deny a request for services that would require it to engage in or host expression that violates its owners’ religious beliefs.